Returns – Refunds – Privacy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Soul Purpose
Natural Beauty & Wellness
www.soulpurpose.com
Website Policies
Terms & Conditions
Welcome to Soul Purpose. By accessing or using our website at www.soulpurpose.com and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
Use of This Website
This website is intended for personal, non-commercial use. You agree not to reproduce, duplicate, copy, or exploit any portion of the website without our express written permission. Soul Purpose reserves the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of the revised terms.
Accuracy of Information
We make every effort to ensure that product descriptions, pricing, and availability are accurate. However, Soul Purpose reserves the right to correct any errors or inaccuracies and to update information at any time without prior notice. In the event that a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product.
Intellectual Property
All content on this website — including text, graphics, logos, images, and product descriptions — is the property of Soul Purpose and is protected by applicable copyright and trademark laws. Unauthorized use of any content is strictly prohibited.
Limitation of Liability
Soul Purpose shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the purchase price of the product giving rise to the claim.
Governing Law
These terms and conditions are governed by the laws of the State of New Hampshire. Any disputes shall be resolved in the appropriate courts of New Hampshire.
Return Policy
At Soul Purpose, your satisfaction is our highest priority. We stand fully behind the quality of every product we offer, and we want you to love what you receive.
30-Day No-Questions-Asked Return Guarantee
We offer a full 30-day return policy on all Soul Purpose products. If for any reason you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your order and we will make it right — no questions asked.
How to Initiate a Return
- Contact our customer care team via the Contact page at www.soulpurpose.com within 30 days of delivery.
- Provide your order number and the item(s) you wish to return.
- Our team will respond promptly with return instructions.
- Once your return is received and processed, your refund will be issued to the original payment method.
Refund Processing
Refunds are typically processed within 5–7 business days of receiving the returned item. Please allow additional time for your bank or credit card company to post the refund to your account.
Exchanges
If you would prefer to exchange a product rather than receive a refund, we are happy to accommodate that as well. Please reach out to our customer care team and we will assist you personally.
Refund Policy
Soul Purpose is committed to making every customer experience a positive one. The following outlines our complete refund policy.
Eligible Refunds
- Items returned within 30 days of delivery in any condition are eligible for a full refund.
- Damaged or defective items are eligible for a full refund or replacement at no cost to you.
- Items that arrive incorrectly are eligible for a full refund or exchange.
Non-Refundable Items
- Gift cards and promotional credits are non-refundable.
- Items returned after the 30-day window may not be eligible for a refund, at our discretion.
How Refunds Are Issued
All approved refunds will be credited to the original form of payment used at the time of purchase. If the original payment method is no longer available, a Soul Purpose store credit will be issued.
Shipping Policy
We take great care in preparing and shipping every Soul Purpose order. Below is everything you need to know about how we get your products to you.
Our Shipping Carrier
All Soul Purpose orders are shipped via the United States Postal Service (USPS). We use USPS for its reliability, broad reach, and service to customers across the United States.
Processing & Handling Time
Orders are carefully prepared and shipped within 5–7 business days of your order being placed. During peak seasons or promotional periods, please allow a little additional time for processing. You will receive a shipping confirmation with tracking information as soon as your order is on its way.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your delivery address. We strive to keep our shipping costs reasonable so that your wellness experience begins the moment you place your order.
Order Tracking
Once your order has shipped, you will receive an email confirmation that includes your USPS tracking number. You can use this number to track your package directly on the USPS website at www.usps.com.
Delivery Timeframes
After your order has been processed and shipped, typical USPS delivery times are as follows:
- First Class Mail: 3–5 business days
- Priority Mail: 1–3 business days
- Note: Delivery timeframes are estimates and are not guaranteed by USPS.
Shipping Address
Please ensure that your shipping address is accurate and complete at the time of checkout. Soul Purpose is not responsible for orders shipped to an incorrectly entered address. If you notice an error in your address after placing your order, please contact us immediately at www.soulpurpose.com.
Lost or Delayed Packages
In the rare event that a package is lost or significantly delayed, please contact us at www.soulpurpose.com, and we will work with USPS on your behalf to locate your order or arrange a resolution.
CBD Products
We apologize for the inconvenience, but Soul Purpose no longer carries or sells CBD products.
Soul Purpose | www.soulpurpose.com
Questions? Contact us through our website. We are here to serve you.
Privacy Policy
/SOUL PURPOSE
soulpurpose.com
/Privacy Policy
Effective Date: April 3, 2026 | Last Updated: April 3, 2026
At Soul Purpose, we believe beauty begins with trust. Your privacy is sacred to us, and we are committed to handling your personal information with the same care, integrity, and generosity of spirit that guides everything we do. This Privacy Policy explains how Soul Purpose collects, uses, shares, and protects your information when you visit our website at soulpurpose.com, make a purchase, or engage with us in any way.
Please read this policy carefully. By using our website, you agree to the practices described here. If you do not agree, please refrain from using the site.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
When you interact with Soul Purpose, you may share personal information with us, including:
- Name, email address, mailing address, and phone number when placing an order or creating an account
- Payment information (processed securely through our third-party payment processors — we do not store full credit card numbers)
- Messages or inquiries you send us through our contact forms
- Your preferences, interests, or feedback when you complete surveys or sign up for our newsletter
b. Information Collected Automatically
When you visit soulpurpose.com, certain information is collected automatically through cookies and similar technologies, including:
- Your IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on the site, and links clicked
- Referring URLs (how you arrived at our site)
c. Information from Third Parties
We may receive information about you from third-party services we use, such as payment processors, shipping carriers, or analytics providers, solely for the purpose of fulfilling your orders and improving your experience with us.
2. How We Use Your Information
Soul Purpose uses the information we collect to:
- Process and fulfill your orders, and communicate with you about your purchases
- Send you order confirmations, shipping notifications, and customer service communications
- Send you newsletters, product updates, and promotional offers if you have opted in (you may unsubscribe at any time)
- Improve our website, products, and services based on how our customers use them
- Comply with legal obligations and protect the security of our website
- Respond to your questions, comments, or requests
We will never sell your personal information to third parties for their own marketing purposes. Your information is used only to serve you.
3. Cookies and Tracking Technologies
Our website uses cookies — small text files placed on your device — to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site. These may include:
- Essential cookies necessary for the website to function properly
- Analytics cookies (such as Google Analytics) that help us understand site usage
- Marketing cookies that may be used to show you relevant advertisements
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the site. By continuing to use our website, you consent to our use of cookies as described in this policy.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service Providers: We share information with trusted third-party providers who help us operate our business, including payment processors (such as Stripe or PayPal), shipping carriers (such as USPS), and email marketing platforms. These providers are contractually obligated to protect your information and use it only as directed by us.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption for all data transmissions, and payment information is processed through PCI-compliant payment processors.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to use strong passwords and protect your account credentials.
6. Your Rights and Choices
We respect your right to control your personal information. You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain legal obligations
- Opt-Out: Unsubscribe from our email marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly
- Data Portability: Request that we provide your data in a portable format
To exercise any of these rights, please contact us at the information provided at the end of this policy. We will respond to all requests within a reasonable time, and no later than 30 days.
7. Children’s Privacy
Soul Purpose is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
8. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner sites. These sites have their own privacy policies, which we encourage you to review. Soul Purpose is not responsible for the privacy practices or content of any third-party sites.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. As stated, we do not sell personal information. To exercise your California privacy rights, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically so that you are always informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please do not hesitate to reach out. We are here to help.
Soul Purpose
Website: soulpurpose.com
Email: [nadinethompson@soulpurpose.com]
Mailing Address: Exeter, New Hampshire
We are grateful for your trust and your presence in the Soul Purpose community. Thank you for allowing us to be a part of your wellness journey.
/
SOUL PURPOSE
Privacy Policy
soulpurpose.com
Effective Date: April 3, 2026 | Last Updated: April 3, 2026
At Soul Purpose, we believe beauty begins with trust. Your privacy is sacred to us, and we are committed to handling your personal information with the same care, integrity, and generosity of spirit that guides everything we do. This Privacy Policy explains how Soul Purpose collects, uses, shares, and protects your information when you visit our website at soulpurpose.com, make a purchase, or engage with us in any way.
Please read this policy carefully. By using our website, you agree to the practices described here. If you do not agree, please refrain from using the site.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
When you interact with Soul Purpose, you may share personal information with us, including:
- Name, email address, mailing address, and phone number when placing an order or creating an account
- Payment information (processed securely through our third-party payment processors — we do not store full credit card numbers)
- Messages or inquiries you send us through our contact forms
- Your preferences, interests, or feedback when you complete surveys or sign up for our newsletter
b. Information Collected Automatically
When you visit soulpurpose.com, certain information is collected automatically through cookies and similar technologies, including:
- Your IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on the site, and links clicked
- Referring URLs (how you arrived at our site)
c. Information from Third Parties
We may receive information about you from third-party services we use, such as payment processors, shipping carriers, or analytics providers, solely to fulfil your orders and improve your experience with us.
2. How We Use Your Information
Soul Purpose uses the information we collect to:
- Process and fulfill your orders, and communicate with you about your purchases
- Send you order confirmations, shipping notifications, and customer service communications
- Send you newsletters, product updates, and promotional offers if you have opted in (you may unsubscribe at any time)
- Improve our website, products, and services based on how our customers use them
- Comply with legal obligations and protect the security of our website
- Respond to your questions, comments, or requests
We will never sell your personal information to third parties for their own marketing purposes. Your information is used only to serve you.
3. Cookies and Tracking Technologies
Our website uses cookies — small text files placed on your device — to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site. These may include:
- Essential cookies are necessary for the website to function properly
- Analytics cookies (such as Google Analytics) that help us understand site usage
- Marketing cookies that may be used to show you relevant advertisements
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the site. By continuing to use our website, you consent to our use of cookies as described in this policy.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service Providers: We share information with trusted third-party providers who help us operate our business, including payment processors (such as Stripe or PayPal), shipping carriers (such as USPS), and email marketing platforms. These providers are contractually obligated to protect your information and use it only as directed by us.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption for all data transmissions, and payment information is processed through PCI-compliant payment processors.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to use strong passwords and protect your account credentials.
6. Your Rights and Choices
We respect your right to control your personal information. You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain legal obligations
- Opt-Out: Unsubscribe from our email marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly
- Data Portability: Request that we provide your data in a portable format
To exercise any of these rights, please contact us at the information provided at the end of this policy. We will respond to all requests within a reasonable time, and no later than 30 days.
7. Children’s Privacy
Soul Purpose is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
8. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner sites. These sites have their own privacy policies, which we encourage you to review. Soul Purpose is not responsible for the privacy practices or content of any third-party sites.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. As stated, we do not sell personal information. To exercise your California privacy rights, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically so that you are always informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please do not hesitate to reach out. We are here to help.
Soul Purpose
Website: soulpurpose.com
Email: [nadinethompson@soulpurpose.com]
Mailing Address: Exeter, New Hampshire
We are grateful for your trust and your presence in the Soul Purpose community. Thank you for allowing us to be a part of your wellness journey.
Contact us at nadinethompson.com for questions related to refunds and returns.
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